Are your products authentic?
- Yes. Premiumcbdsupply.com strives to bring the best products at the best value while never compromising authenticity. We source our products either directly from manufacturers or from verified distributors.
My product arrived damaged, can you help?
- If your product arrived damaged via the mail courier please contact us immediately. We will require picture evidence for our records. If the package or its contents are opened, leaking, or altered in any form please do NOT use them. We will provide a return label if applicable and provide a replacement or refund.
Do you charge sales tax?
- Sales tax is only applicable to recipients with shipping addresses in Nevada. Recipient addresses in Nevada will have an additional 8.25% in sales tax added to their order. You are responsible for all applicable taxes in your state. We do NOT accept responsibility if your state enacts additional Tax measures. Please consult professionals and make sure you are fully compliant prior to purchasing.
Why are some product options missing?
- We may only carry some variations of a product or it may possibly be out of stock. For those reasons, you may not see all the product options available on the product page. You can contact us to check for availability at any time for any product on our website.
When will my order ship and where is the tracking number located?
- We will do our best to ship your order same business day or the next business day after your order is placed. If your order is delayed or backordered we will contact you. Orders may be delayed for payment verification, in which case we will contact you for additional information. Tracking numbers are uploaded to your order and are accessible in your “My Account” page or in the confirmation e-mail once the order is fulfilled and completed. Tracking numbers may not update immediately with USPS, please allow 1 business day for tracking status to update. You can track your orders at www.usps.com. If you have any issues regarding your tracking number, or your order status, you may contact us for any inquiries or additional information.
My order was expected to arrive today based on the tracking information but did not, what can be done?
- Although USPS uses a very good tracking system for their packages, we cannot vouch for the accuracy of the tracking information . USPS First Class Mail and Priority Mail Services are not guaranteed for delivery on a specific date, even when an expected delivery date is given. To ensure a guarantee of your package arriving within a specific time-frame, we highly suggest using USPS Express Mail Service.
How do I apply a coupon?
- You can apply a coupon code by entering “My Cart” and typing it into the field of “Coupon Code”. This can also be entered during the checkout phase as well. You can see the discount applied after the coupon has been entered, and the final amount of the discount. Please note that we do NOT allow multiple coupon codes to be used during checkout.
Do these products contain THC?
- Products sold on premiumcbdsupply.com have less than 0.3% THC and most are THC-free. CBD products are derived from the hemp plant, these products do not contain marijuana.