We are proud to offer free USPS First Class shipping on retail orders shipping within the USA. Shipping promotions for free shipping do not apply to international orders or wholesale orders. We will make every effort to ship orders the same business day as they are placed. Order cut-off time for USPS Priority Express shipments is 10:00AM Pacific Time Monday through Friday. Cut-off time for same-day processing of standard and Priority shipments is 10:00AM Pacific Time Monday through Saturday. Orders placed after the cut-off time will be shipped no later than end of the following business day. Stated cut-off and order processing times apply to all orders unless an order is placed on hold due to an item out of stock, additional order information needed, or payment requiring additional verification information, in which case you will be notified. Processing and fulfillment speed estimates do not apply to wholesale orders. Order cut-off times are best estimates but cannot be guaranteed and no orders are guaranteed to ship Saturday. No orders will be shipped on Sundays or postal holidays due to USPS operating hours. IF YOUR PRODUCTS ARE SPECIALLY PACKAGED, we may break down the package for shipping purposes. Please contact us if you have any questions or problems regarding this matter.
We ship to the United States*, US Protectorates (Guam, US Virgin Islands, and Puerto Rico), and APO/DPO/FPO/Other military addresses. USPS Priority Express shipping is not available for APO/DPO/FPO/Other military addresses.
Once your order has shipped, you will receive an email with tracking information to the email address provided with your order. Please allow at least one business day for online tracking information to be updated by the carrier as tracking information may be transmitted with a delay.
Estimated Transit Times for Domestic USA Shipments:
USPS First Class Mail: 3-5 business days
USPS Priority Mail: 1-3 business days
USPS Priority Express Mail: 1-2 business days
Transit times are approximate and are not guaranteed for USPS shipments except a money-back guarantee for Priority Express shipments. Sundays and USPS holidays are not included in estimated transit times.
Premiumcbdsupply.com is not responsible for shipping carrier delays. We are located in Las Vegas, NV, therefore please allow sufficient transit time for long-distance deliveries. Orders returned for incorrect shipping address entered will be refunded less shipping cost. All orders are shipped with tracking and premiumcbdsupply.com is not responsible for shipments once they are confirmed as delivered by USPS. If you would like your order to be delivered with signature confirmation for additional security, please select “Yes” for Signature Confirmation at checkout or contact us directly. For customer protection, any orders over $150 may require additional verification before the order can be shipped and orders over $150 will also be automatically shipped with signature confirmation when possible. Additionally, orders may be placed on hold if there are any billing and shipping address mismatches, CVV verification errors or any other credit card verification errors. You will be contacted in the event of any order holds. Please note that if we do not hear a response, we have the right to cancel your order within 48 hours of your purchase and your payment will be refunded.
Premiumcbdsupply.com reserves our right to combine multiple order shipments, whether on pre-order or for in-stock products.
Premiumcbdsupply.com does not collect duties and taxes for international shipments, international customers will be responsible for paying duties and taxes directly to their local agency. Premiumcbdsupply.com does not accept responsibility for lost or undelivered orders once tracking indicates “Delivered.”
We MAY place orders on hold or CANCEL orders shipped to 3rd party shippers or warehouses that are forwarding to outside countries. Any person placing orders as such will be contacted within 24 hours of placing the order to determine whether or not they will be fulfilled.
Premiumcbdsupply.com is NOT responsible for any delays caused by the United Postal Service, US Customs, or the receiving country’s postal service or customs. Any shipments returned to sender will be refunded LESS the shipping cost as well as any administrative, restocking or other associated fees. If there are any damaged products from return shipments, you will be deducted the original price paid for the product that is damaged from your final refund. Shipments under 4 lbs are considered first class packages once it has been exported from the United States (Even if you have purchased Priority Mail International Services). Tracking information will NOT be updated until the package is received in the destination country. Customs brokerage may take up to 45 days to depart from the United States Customs and may take another 45 days when received in the destination country for customs clearance. Premiumcbdsupply.com is NOT responsible for any customs delays with international shipments.
“Pre-Order” items are expected to ship on the date that is quoted in the description of the product. However, there may be some manufacturer delays, receiving delays, or other circumstances that may cause the arrival date to change. If you are purchasing a “Pre-Order” item WITH non “Pre-Order” items in the same order, please be aware that your entire order will be shipped when the “Pre-order” items are available for shipment. To ensure faster arrival date of the items that are non “Pre-Order”, please order them separately.
Payment Verification/Out of Stock
Your order may be placed on hold if the payment information provided cannot be verified or if an item on your order is out of stock. In this event, we will attempt to contact you via the email address and/or phone number provided in your order information. If we cannot confirm the necessary information, your order may be cancelled after 48 hours and your payment will be refunded.
The terms above are non-negotiable. By using this website and purchasing you agree to the terms as stated. We reserve the right to change the terms without notice as we see necessary.